Complaints and Feedback

At Ability 2 Autonomy, we believe that feedback is essential to our growth and success.

We are committed to providing exceptional services and ensuring that our clients feel valued and heard.

Your insights and concerns help us improve and better serve our community.

Ability 2 Autonomy aims to resolve any issues raised by participants or their representatives in a respectful and fair manner.

We can also support you in utilising external agencies such as Advocacy Services and/or the NDIS Quality & Safeguards Commission, if applicable.

We encourage you, if you feel comfortable doing so, to contact us by phone or email to discuss your complaint or feedback directly. Please use the link below to find our contact details.

 Alternatively, you can complete the "Complaint and Feedback" form below. 

However, if you feel uncomfortable using the Ability 2 Autonomy internal complaints process, complaints can be lodged directly with the NDIS Quality and Safeguards Commission via the dedicated complaints reporting line.

A complaint can be made to the NDIS Quality and Safeguards Commission by:

• Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
• National Relay Service and ask for 1800 035 544.
• Completing a complaint contact form